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English
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What should I do if the product has a problem?
lease contact your customer manager immediately, we will solve it until you are satisfied. Welcome to visit our factory.welcome to your inquiry any time, we will reply you within 2hours. -
How to order?
1.Tell us the model or the size you want to order, I will estimate shipping cost for you soon 2.If no problem about price. I will send you PI for your confirm. We can accept PAYPAL. WESTERN UNION.T/T.L/C and soon 3.Producing and shipping will be arranged soon after order confirmed. 4.photos will taked for you to confirm and deliver the goods soon. 5.Tracking number will be provided, and tracking frequently for you! -
Do you offer guarantee for the products?
Yes, we offer 1 years warranty to our products. -
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 workdays to arrive. Airline and sea shipping also ptional. -
What certificates you have?what is the life time of the ir lamps
CE,SGS.each lamp with life more than about 6000hrs. -
What about the lead time?
Sample needs 3-5 workdays, mass production time needs 10~20workdays for order quantity more than 1000PCS. 000PCS. -
Do you have any MOQ limit?
Low MOQ, 1pc for sample checking is available. -
Can I customize the printing of the packing and print our logo on the ir lamps
Yes.we provide OEM and ODM service.our advantage is customized accordig your request. -
Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. -
How can I get some samples?
We are honored to offer you samples. Sample Service 1.Some samples are free of charge, buyer shoulder the fright cost. Contact us for details ! 2.Within 7 days after you confirm order. 4.Customized Service 1.We will offer 24 hours reply your inquiry and information in person. 2.We offer OEM services, we can print your logo on your product as your requirements. -
What's the material of your products?
The materail is quartz glass,Heating wire is gold reflector or carbon fiber ,details,Please ask us. -
Are you a factory or trading company?
We are a professional factory.
